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1. Setting Up your Account / Configurando sua Conta
How to Integrate Birdie + Intercom / Como Integrar Birdie + Intercom
How to Integrate Birdie + Intercom / Como Integrar Birdie + Intercom

Import your conversations from Intercom into your Feedback River

CS Team avatar
Written by CS Team
Updated over a week ago

Artigo versão em Português

This integration is dedicated to import Conversations data from your Intercom account.

In order to authorize Birdie integration to collect data from your Intercom account, you will have to provide a valid Access Token.


To create an Access Token, follow these steps:

  • Access your Account Settings page

  • Access the Developer Hub page, within Apps and Integration menu

  • Select or create a new Integration App (to help you manage integrations)

  • Access your Integration App and click on the Authentication menu

  • Copy/Paste this Access token to setup Intercom integration in Birdie

    • (ps.: make sure you copy all the characters, including this = (equal sign) at the end of it. Double clicking to select all will ignore the equal sign.

Intercom Endpoint in scope and Access to info

  • Conversation

    • https://developers.intercom.com/intercom-api-reference/reference/listconversations
  • Conversation - Data Stream

    • ...
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